A couple of days ago I talked to a very good friend of mine, George Bonev of Software AG, about Big Data. George kindly explained to me the 3 Vs of BIG DATA (Volume, Velocity and Variety) which I like to share with you in this post. George actually spoke of 4 V’s, the fourth...
In this series I’ll take a look at cloud and large data; what it can offer retail to optimize costs and how to facilitate a customer centric strategy. Riddle 1: How to scale or shrink on demand? We have probably all spent agonizingly long hours in traffic jams sometime or another. Wouldn’t it be great...
In recent months Amazon has introduce a number of new mobile apps. Most notable is Amazon price-check. This app allows customers to snap a bar code of any product and then send it to Amazon for a price comparison. Now that alone isn’t really revolutionary but combined with ‘order now and ship to home’, this...
As the year is drawing to a close and retail is going through its busiest time of the year, it seems a fitting time to reflect on a year of significant change in the multichannel world; a year that has seen multichannel mature and take prime position on board level agendas globally. What are the...
by
Kathleen O'Brien
on
Nov 4, 2011
tags: Business, consumer behaviour, Customer experience, hybris, iPhone, m-commerce, multichannel, Online shopping, retail, shopping, touch points
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I am a consumer. My family consumes. Everyone I know consumes. The world is a mass market of consumers, 6.9 billion people who will potentially buy stuff. If I told you that there is £69bn in the UK and $43bn in the U.S. up for grabs this Christmastime, and that 52.6% of people who own...
When it comes to ecommerce software packages, buyers have basically 3 different choices on how the software is being made available to them; on-premises, hosted or on-demand. Much of which deployment method you prefer will depend on a variety of criteria and how important are those to you. I compiled the following questionnaire based on many discussions...
by
Kathleen O'Brien
on
Sep 19, 2011
tags: customer centric, Customer experience, eCommerce, facebook, Google, multichannel, Online shopping, personalisation, retail, shopping, social commerce, Social media, touch points, twitter
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The social marketers have their little cyber spies following me around for an hour every time I ‘like’ something. They want to know what I buy and from where. Masses of social data like this and more is being collected about our shopping habits in order to improve retailers’ chance of a sale. Retailers have...
by
Molly Williams
on
Aug 18, 2011
tags: Business, Commerce Supply Chain, consumer behaviour, Customer experience, Data Sharing, facebook, Google, multichannel, PIM, Retailing, touch points, twitter, Yammer
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Reviewing various technology predictions, as well as watching commerce trends toward consumer engagement, it is apparent that the management of customer, product and transactional data is evolving at a rapid pace. Notably, attitudes toward the pooling and sharing of data are shifting. It’s not just social behavior on websites like Facebook, Google +, Yammer and...
Today, talk about ‘customer engagement’ or ‘customer experience’ comes from a variety of likely and not-so-likely, parties. CRM system vendors claim to own it. So do suppliers of analytics, email marketing and traditional web content management systems. In reality, however, while many of these players may own one or two parts of the customer engagement...
In the ever-expanding world of data management, wholesale distributors face many challenges leveraging the web to improve business. Plagued by disparate databases of information, end-of-life technologies and often redundant business processes, the introduction and syndication of concise product information to online properties can take weeks, if not months, to make available to partners and customers....
Demand Forecasting has become increasingly challenging for retailers. The Top-3 recently listed by a survey from RSR include: Economic Pressure Many Promotions Fragmentation of demand Consumers changed shopping behaviour also has added additional pressure. Hence demand forecasting and distributed order management has become more important over recent years and a ‘single view of demand,...
Remember when shopping with a friend meant you met up and went to the local shopping centre or high street? Maybe had a coffee and some lunch along the way? Well, as nice as it was, apparently we are now all too busy or perhaps live too far apart from our favourite shopping companions. Enter...
